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Return & Refund Policy

Last Updated: July 2026

At JAMEEL, we take great pride in crafting and delivering luxury fragrances of exceptional quality. Due to the personal nature of our products, please read our return and refund policy carefully before making your purchase.

Returns

We accept returns within 30 days of delivery only if the product:

  • Is unused and unopened.
  • Remains sealed in its original packaging.
  • Is in the same condition in which it was received.
  • Includes all original accessories, inserts, and complimentary items.
  • Is accompanied by proof of purchase.

For hygiene and quality assurance reasons, opened, used, or tested fragrances cannot be returned unless they are defective or were shipped incorrectly.

How to Request a Return

To request a return, please contact us at:

support@jameelparfums.com

Please include:

  • Order number
  • Full name
  • Reason for the return
  • Photographs if the item arrived damaged or incorrect

If your return is approved, we will provide return instructions and the return address.

Items returned without prior authorisation will not be accepted.

Order Cancellation

Customers may request cancellation of an order before the order has been dispatched by contacting:

support@jameelparfums.com

Please include the order number and the reason for cancellation.

If the cancellation request is received and approved before dispatch, the order will be cancelled and the payment will be refunded to the original payment method within 10 business days.

Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return in accordance with the Returns section of this policy.

If an order has already been dispatched and the customer refuses delivery or fails to accept the shipment, the applicable Refused Deliveries terms will apply.

 

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened perfume bottles
  • Used fragrance samples or discovery sets
  • Gift cards
  • Sale or clearance items
  • Personalised or custom products
  • Products damaged through misuse, negligence, or improper storage

Damaged, Defective or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,
  • a defective product,
  • or the wrong item,

please contact us within 7 days of receiving your order.

Include:

  • Your order number
  • Clear photographs of:
    • the shipping box
    • the packaging
    • the product
    • the shipping label

We will assess the issue and, where appropriate, offer a replacement, exchange, store credit, or refund.

Exchanges

We do not offer direct exchanges.

If your return qualifies, you may return the eligible item for a refund and place a new order for your preferred product.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may have the legal right to cancel your purchase within 14 days of delivery without providing a reason.

However, for hygiene reasons, this right does not apply once sealed perfume products have been opened after delivery, where permitted under applicable consumer protection laws.

Returned items must remain unopened, unused, and in their original condition.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping Costs

If the return is due to:

  • a change of mind,
  • ordering the wrong product,
  • or any reason not caused by JAMEEL,

the customer is responsible for all return shipping costs.

If the return is due to our error or a verified product defect, JAMEEL will cover the reasonable return shipping costs.

Refused Deliveries

If an order is refused by the customer or returned due to:

  • unpaid customs duties,
  • import taxes,
  • incorrect shipping information,
  • failure to collect the parcel,
  • or import restrictions,

any return shipping costs, customs charges, carrier fees, and administrative expenses may be deducted from any eligible refund.

Contact Us

If you have any questions regarding returns or refunds, please contact:

support@jameelparfums.com