Shipping Policy

Last Updated: July 2026

At JAMEEL, every order is carefully prepared and inspected before it is dispatched.

We take pride in ensuring your fragrance arrives safely and in perfect condition.

Order Processing

• Orders are processed within 1–2 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During product launches, promotions, or holiday periods, processing times may be slightly longer.

Domestic Shipping (Thailand)

• We ship throughout Thailand using trusted courier services.
• Estimated delivery time:
  • Bangkok & surrounding areas: 1–2 business days
  • Other provinces: 2–5 business days

Delivery times are estimates and may vary depending on the courier and destination.

International Shipping

We currently ship to selected international destinations.

Estimated delivery times:

• Asia & Middle East: 7–14 business days
• Oceania (Aus & NZ): 10 - 21 business days
• Europe & UK: 10 - 21 business days
• US & Canada : 10 - 21 business days

Delivery times are estimates only and may vary due to customs clearance, local postal services, weather conditions, or other unforeseen circumstances.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, and handling fees imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the sole responsibility of the customer.

JAMEEL Parfums has no control over these charges and cannot estimate their amount, as they vary by country.

Customers are responsible for ensuring that fragrances may be legally imported into their destination country and that all applicable local laws and regulations are complied with.

If an order is refused by customs, abandoned, or returned due to unpaid duties, taxes, import restrictions, or any failure by the customer to comply with local import regulations, JAMEEL reserves the right to deduct any return shipping costs, customs charges, carrier fees, and other related expenses from any eligible refund.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.

Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information before placing an order.

JAMEEL is not responsible for delays, failed deliveries, lost parcels, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

• Your order number
• Photographs of the damaged packaging and product (if applicable)

We will work with the shipping carrier to investigate and resolve the matter as quickly as possible.

Delivery Delays

While we make every effort to deliver orders promptly, JAMEEL cannot be held responsible for delays caused by:

• Customs inspections
• Severe weather conditions
• Courier service disruptions
• Public holidays
• Government actions
• Force majeure events
• Other circumstances beyond our reasonable control

Contact

If you have any questions regarding shipping or your order, please contact us via our Contact page or email us at:

support@jameelparfums.com

Thank you for choosing JAMEEL.

We appreciate your trust and look forward to delivering an exceptional fragrance experience.